Terms & Conditions

Welcome to Sivay Clothing. By accessing or using our website, browsing our products, or placing an order, you agree to be bound by the following Terms & Conditions.

Please read these terms carefully before using our website.

1. General Information

This website is operated by Sivay Clothing.

Throughout the website, the terms "we", "us", "our", and "Sivay Clothing" refer to Sivay Clothing.

The terms "you", "customer", and "user" refer to any person accessing or using our website.

2. Use of Website

By using our website, you agree that:

  • You will provide accurate information when placing an order.

  • You will not use the website for any unlawful purpose.

  • You will not attempt to damage, disrupt, or interfere with the website.

  • You will not attempt to gain unauthorized access to our systems.

  • You will not use our website to commit fraud or any other illegal activity.

We reserve the right to restrict or terminate access to the website if we believe these terms have been violated.

3. Products and Product Information

We make reasonable efforts to ensure that product descriptions, images, prices, sizes, colors, and other information displayed on our website are accurate.

However:

  • Product colors may appear slightly different depending on your device or screen.

  • Minor differences in appearance may occur.

  • Product availability may change without prior notice.

  • We reserve the right to correct errors in product information.

We do not guarantee that every product image or description will be completely identical to the physical product in every respect.

4. Pricing

All product prices displayed on our website are subject to change without prior notice.

We reserve the right to:

  • Change product prices.

  • Modify discounts and promotional offers.

  • Correct pricing errors.

  • Cancel an order if a significant pricing or listing error has occurred.

Any applicable taxes, shipping charges, or other charges will be displayed during the checkout process where applicable.

5. Orders

When you place an order, you are making an offer to purchase the selected products.

After placing an order, you may receive an order confirmation through email, SMS, WhatsApp, or other available communication methods.

An order confirmation does not necessarily guarantee that the order will be fulfilled if:

  • The product is unavailable.

  • There is a pricing or listing error.

  • Payment cannot be verified.

  • The order appears fraudulent or suspicious.

  • Delivery to the provided address is unavailable.

  • Other circumstances prevent fulfillment.

We reserve the right to cancel or refuse an order where reasonably necessary.

6. Customer Information

You are responsible for providing correct information during checkout, including:

  • Full name

  • Mobile number

  • Email address

  • Shipping address

  • PIN code

  • Other information required for order processing

If incorrect information is provided, delivery may be delayed or unsuccessful.

Any additional costs caused by incorrect delivery information may be the customer's responsibility.

7. Payment

Payments may be processed through third-party payment gateways.

You agree to provide valid and authorized payment information.

We are not responsible for technical issues, delays, or failures caused by banks, payment gateways, card issuers, UPI providers, or other third-party payment services.

Your payment may be subject to the terms and policies of the applicable payment provider.

8. Shipping and Delivery

We will make reasonable efforts to dispatch and deliver orders within the estimated delivery period displayed during checkout or communicated to you.

However, delivery times may be affected by:

  • Courier delays

  • Weather conditions

  • Public holidays

  • Address-related issues

  • Operational problems

  • Natural disasters

  • Government restrictions

  • Other circumstances beyond our reasonable control

Estimated delivery dates are not guaranteed unless specifically stated otherwise.

9. Returns and Refunds

Returns and refunds are subject to our Return & Refund Policy.

Customers should review the Return & Refund Policy before placing an order.

Products must meet the applicable return conditions to qualify for a return, replacement, or refund.

10. Order Cancellation

Customers may request cancellation before an order is shipped.

Once an order has been shipped, cancellation may not be possible.

If an order is successfully cancelled and a refund is applicable, the refund will be processed according to our refund policy.

11. Promotions and Discounts

From time to time, Sivay Clothing may offer discounts, promotional codes, festival offers, or other promotional campaigns.

Promotional offers may:

  • Have limited validity.

  • Be subject to specific terms.

  • Apply only to selected products.

  • Not be combined with other offers.

  • Be withdrawn or changed without prior notice.

We reserve the right to cancel promotional benefits if misuse, fraud, or unauthorized use is detected.

12. Intellectual Property

All content available on this website, including but not limited to:

  • Logo

  • Brand name

  • Product images

  • Website design

  • Graphics

  • Text

  • Product descriptions

  • Videos

  • Icons

  • Layout

  • Other original content

may be owned by or licensed to Sivay Clothing and may be protected by applicable intellectual property laws.

You may not copy, reproduce, modify, distribute, publish, sell, or commercially use our content without prior written permission.

13. User-Submitted Content

If you submit reviews, feedback, photographs, comments, or other content to us, you agree that the content should not:

  • Contain illegal or offensive material.

  • Violate another person's rights.

  • Contain misleading or fraudulent information.

  • Contain malicious software or harmful content.

We reserve the right to remove content that violates these terms or applicable laws.

14. Third-Party Services

Our website may use third-party services such as:

  • Payment gateways

  • Courier and logistics providers

  • Analytics services

  • Advertising platforms

  • Website hosting services

  • Communication services

These third parties may have their own terms and privacy policies.

Sivay Clothing is not responsible for the policies, actions, or services of independent third parties.

15. Website Availability

We try to keep our website available and functioning properly.

However, we do not guarantee that the website will always be:

  • Available without interruption.

  • Free from errors.

  • Free from viruses or harmful components.

  • Compatible with every device or browser.

We may temporarily suspend or modify the website for maintenance, updates, security, or other operational reasons.

16. Limitation of Liability

To the extent permitted by applicable law, Sivay Clothing shall not be responsible for losses or damages resulting from:

  • Temporary website unavailability.

  • Third-party service failures.

  • Courier or delivery delays.

  • Incorrect information provided by customers.

  • Unauthorized use of customer accounts.

  • Events beyond our reasonable control.

Nothing in these Terms & Conditions is intended to exclude any liability that cannot legally be excluded under applicable law.

17. Fraud Prevention

We reserve the right to review, hold, cancel, or refuse orders that appear suspicious, fraudulent, abusive, or unauthorized.

We may take appropriate action to protect our business, customers, payment systems, and website.

18. Prohibited Activities

You must not use our website to:

  • Commit fraud.

  • Attempt unauthorized access.

  • Introduce malicious software.

  • Scrape or copy website content without permission.

  • Interfere with website operations.

  • Use automated systems to abuse the website.

  • Engage in unlawful activities.

  • Misrepresent your identity or information.

19. Privacy

Your use of our website is also subject to our Privacy Policy.

Our Privacy Policy explains how we collect, use, store, and protect your personal information.

20. Changes to These Terms

Sivay Clothing may update or modify these Terms & Conditions from time to time.

Changes will become effective when posted on this page unless otherwise stated.

We recommend reviewing these terms periodically.

21. Governing Law

These Terms & Conditions shall be governed by and interpreted in accordance with the applicable laws of India.

Any disputes will be subject to the applicable jurisdiction of the relevant courts in India.

By accessing or using the Sivay Clothing website and placing an order, you acknowledge that you have read, understood, and agreed to these Terms & Conditions.