Return & Refund Policy

At Sivay Clothing, we aim to provide quality products and a smooth shopping experience. If you receive a damaged, defective, incorrect, or eligible product, you may request a return or refund according to the policy below.

1. Return Period

We accept eligible return requests within 7 days from the date of delivery.

After 7 days, we may not be able to accept a return or refund request.

2. Products Eligible for Return

A product may be eligible for return if:

  • You received a damaged product.

  • You received a defective product.

  • You received the wrong product.

  • The product is different from what you ordered.

  • The product is eligible for return as mentioned on its product page.

3. Return Conditions

To be eligible for a return, the product must:

  • Be unused and unworn.

  • Be in its original condition.

  • Have all original tags and labels attached.

  • Include the original packaging and accessories, where applicable.

  • Not have any stains, marks, smell, damage, or signs of use.

  • Be returned with the original order details/invoice where required.

Products that have been washed, worn, altered, damaged, or used may not be accepted.

4. Non-Returnable Products

The following products may not be eligible for return:

  • Products marked as non-returnable on the product page.

  • Used or worn products.

  • Washed or altered products.

  • Products without original tags or packaging.

  • Products damaged after delivery due to customer use.

  • Products returned after the applicable return period.

  • Clearance or final-sale products where specifically mentioned.

5. Damaged or Wrong Product

If you receive a damaged, defective, or incorrect product, please contact us as soon as possible after delivery.

We may request clear photos or videos of:

  • The product

  • The packaging

  • The shipping label

  • The damaged/defective area

This information may be required to verify your return request.

6. How to Request a Return

To request a return, contact our customer support team and provide:

  • Order number

  • Customer name

  • Registered mobile number

  • Reason for return

  • Photos/videos, if requested

Please do not send the product back without receiving return instructions from Sivay Clothing.

7. Return Pickup

For eligible returns, we may arrange a return pickup through our logistics partner.

Return pickup availability may depend on your location and courier service availability.

If pickup is not available in your area, we may provide alternative return instructions.

8. Return Shipping Charges

If the return is due to our mistake, such as a wrong, damaged, or defective product, Sivay Clothing may bear the applicable return shipping cost.

For other return requests, applicable shipping or return charges may be deducted from the refund or may be payable by the customer.

9. Refund Process

Once the returned product is received, it may be inspected by our team.

If the product meets the return conditions and the return is approved, the applicable refund will be processed.

If the product does not meet the return conditions, the return may be rejected.

10. Refund Method

For prepaid orders, approved refunds will generally be processed to the original payment method used for the purchase.

The actual time taken for the refund to appear in your account may depend on your bank, card issuer, UPI provider, or payment gateway.

11. Refund Processing Time

After the returned product is received and approved, the refund will generally be initiated within 5–7 business days.

Banking or payment-service processing times may vary.

12. Partial Refund

A partial refund may be applicable if:

  • The product has been used.

  • The product is returned without original packaging.

  • Tags or accessories are missing.

  • The product has been damaged after delivery.

  • The product has been altered or modified.

The final refund amount will be determined after inspection.

13. Order Cancellation

Cancellation requests may be accepted only before the order is shipped.

Once an order has been shipped, cancellation may not be possible.

For an approved prepaid cancellation, the applicable refund will be processed according to our refund procedure.

14. Failed Delivery

If an order is returned to us because of an incorrect address, repeated delivery failure, refusal to accept the parcel, or the recipient being unavailable, additional shipping charges may apply for re-delivery.

15. Exchange

Exchange availability depends on the product and stock availability.

If an exchange is available, the product must meet the same return conditions mentioned in this policy.

If the requested replacement is unavailable, we may provide another suitable resolution, including a refund where applicable.

16. Sale & Promotional Products

Products purchased during special offers, festival sales, clearance sales, or promotional campaigns may have different return conditions.

Any special conditions will be mentioned on the relevant product page or during checkout.

17. Unreceived Orders

If your order is marked as delivered but you have not received it, please contact us immediately.

We may investigate the matter with our courier or delivery partner before providing a resolution.

18. Policy Changes

Sivay Clothing reserves the right to update or modify this Return & Refund Policy at any time.

Any changes will be published on this page with an updated "Last Updated" date.

By placing an order on the Sivay Clothing website, you acknowledge that you have read and understood this Return & Refund Policy.