Shipping Policy

Welcome to Sivayclothing. We are committed to delivering your order safely and on time. Please read the following Shipping Policy carefully to understand our shipping and delivery process.

1. Order Processing

Once you place an order on our website, we will process and prepare your order for dispatch.

  • Orders are generally processed within 1–3 business days after successful order confirmation.

  • Orders placed on Sundays or public holidays may be processed on the next business day.

  • During sale periods, festivals, promotional events, or high-demand periods, order processing may take additional time.

  • Once your order has been dispatched, you will receive shipping/tracking information whenever available.

2. Delivery Time

After dispatch, your order is generally delivered within 3–7 business days, depending on your location and courier service.

Delivery timelines may vary due to:

  • Delivery location

  • Courier service availability

  • Weather conditions

  • Public holidays

  • Festivals or peak shopping periods

  • Transportation delays

  • Unforeseen circumstances beyond our control

The estimated delivery time is only an estimate and does not constitute a guaranteed delivery date.

3. Shipping Charges

Shipping charges, if applicable, will be displayed during the checkout process before you complete your order.

From time to time, Sivayclothing may offer free shipping or promotional shipping offers on selected products or during special campaigns. Such offers will be subject to the terms and conditions mentioned on the website.

4. Delivery Address

Customers are responsible for providing a complete and accurate delivery address, including:

  • Full name

  • House/Flat number

  • Street/Area

  • City

  • State

  • PIN code

  • Valid mobile number

Sivayclothing will not be responsible for delivery delays or failed deliveries caused by an incorrect, incomplete, or inaccurate address provided by the customer.

If an order is returned to us because of an incorrect address, customer unavailability, refusal to accept the parcel, or repeated failed delivery attempts, additional shipping charges may apply for re-shipping the order.

5. Order Tracking

Once your order has been dispatched, tracking details may be provided through your registered mobile number, email address, or order information.

You can use the tracking information provided by the courier to check the current status of your shipment.

Please note that tracking information may take some time to become active after the order is dispatched.

6. Delayed or Lost Shipments

Although we work with reliable courier partners, occasional delays may occur due to circumstances beyond our control.

If your order appears to be significantly delayed, please contact our customer support team with your order number.

In case a shipment is confirmed as lost by the courier partner, we will review the matter and take appropriate action in accordance with our internal policies and the courier partner's investigation.

7. Damaged Package

If you receive a package that appears damaged, opened, torn, or tampered with, please:

  1. Take clear photographs/videos of the package before opening it.

  2. Record an unboxing video whenever possible.

  3. Contact our customer support team as soon as possible.

  4. Provide your order number along with the required photographs/videos.

This information may be required to investigate the issue with the courier partner and process a replacement, return, or refund where applicable.

8. Wrong or Missing Product

If you receive an incorrect product or any item is missing from your order, please contact us as soon as possible after delivery.

Please provide:

  • Order number

  • Photographs/videos of the package

  • Photographs of the product received

  • Unboxing video, if available

After verification, we will review the issue and provide an appropriate resolution according to our Return & Refund Policy.

9. Delivery Attempts

Our courier partner may make multiple attempts to deliver your order.

Please ensure that you or an authorized person is available at the delivery address to receive the package.

If the order cannot be delivered after the courier's attempts and is returned to us, re-shipping may require additional charges.

10. International Shipping

At present, Sivayclothing ships orders only within India, unless otherwise specified on our website.

International shipping, if introduced in the future, will be subject to separate shipping charges, delivery timelines, customs duties, and applicable laws.

11. Shipping Restrictions

Certain locations may have limited courier availability. In such cases, delivery may take longer than the standard estimated delivery time.

If delivery is unavailable to the address provided, we may contact the customer to request an alternative delivery address or provide an appropriate resolution.

12. Force Majeure

Sivayclothing will not be responsible for delays caused by events beyond our reasonable control, including natural disasters, extreme weather, strikes, transportation disruptions, government restrictions, public emergencies, technical failures, or other unforeseen circumstances.

13. Contact Us

If you have any questions regarding your order or shipping, please contact our customer support team.

Website: Sivayclothing
Email: [Your Support Email]
Phone/WhatsApp: [Your Contact Number]

Please mention your Order ID whenever contacting us about an order so that we can assist you more quickly.

Important Note

By placing an order on Sivayclothing, you acknowledge and agree to the terms mentioned in this Shipping Policy.

Sivayclothing reserves the right to update or modify this Shipping Policy at any time without prior notice. Any changes will be published on this page.