Privacy Policy

Welcome to Sivay Clothing. We respect your privacy and are committed to protecting the personal information you provide while using our website, placing an order, or communicating with us.

This Privacy Policy explains how we collect, use, store, and protect your information when you visit or make a purchase from our website.

By using our website, you agree to the practices described in this Privacy Policy.

1. Information We Collect

When you visit our website, create an account, place an order, or contact us, we may collect certain information, including:

Personal Information

  • Full name

  • Mobile/telephone number

  • Email address

  • Billing address

  • Shipping/delivery address

  • City, State, and PIN code

  • Order and purchase details

  • Information you provide when contacting customer support

Payment Information

When you make a payment, your payment may be processed through a third-party payment gateway.

We generally do not directly store your complete debit card, credit card, banking, UPI, or other sensitive payment credentials on our servers. Payment information is handled by the applicable payment service provider according to its privacy and security policies.

Technical Information

When you visit our website, certain information may be collected automatically, such as:

  • IP address

  • Browser type

  • Device type

  • Operating system

  • Pages visited

  • Time and date of visits

  • Website activity and interaction information

  • Referring website or source

This information helps us understand how visitors use our website and improve our services.

2. How We Use Your Information

We may use the information collected from you for the following purposes:

  • To process and deliver your orders

  • To confirm your orders and payments

  • To provide shipping and delivery updates

  • To communicate with you regarding your purchase

  • To provide customer support

  • To process returns, exchanges, refunds, or other order-related requests

  • To improve our website, products, and services

  • To prevent fraudulent or unauthorized transactions

  • To maintain website security

  • To understand customer preferences and website usage

  • To send promotional offers, discounts, or marketing communications where permitted

  • To comply with applicable laws and legal requirements

3. Order Information

When you place an order through our website, we collect the information necessary to complete the transaction.

This may include your name, contact number, email address, shipping address, products ordered, payment status, and order details.

We use this information to process your order, arrange delivery, provide customer support, and maintain transaction records.

4. Cookies

Our website may use cookies and similar technologies.

Cookies are small data files stored on your device that help websites remember certain information and understand how visitors use the website.

We may use cookies for purposes such as:

  • Keeping products in your shopping cart

  • Remembering website preferences

  • Improving website functionality

  • Understanding website traffic

  • Measuring advertising performance

  • Providing relevant advertisements

You can control or disable cookies through your browser settings. However, disabling certain cookies may affect some features of our website.

5. Advertising and Analytics

We may use third-party services such as advertising and analytics platforms to understand website traffic, measure advertising performance, and show relevant advertisements.

These services may collect information through cookies, pixels, tags, or similar technologies.

Third-party services may include advertising platforms, analytics providers, payment providers, shipping providers, and other service providers required to operate our business.

Their use of information is subject to their respective privacy policies.

6. Sharing of Information

We do not sell or rent your personal information to third parties.

We may share necessary information with trusted service providers when required to operate our business, including:

  • Payment gateway providers

  • Courier and delivery partners

  • Website and e-commerce service providers

  • Customer support providers

  • Analytics and advertising service providers

  • Fraud prevention and security providers

  • Government authorities or law-enforcement agencies when legally required

We only share information that is reasonably necessary for the relevant purpose.

7. Shipping and Delivery

To deliver your order, we may provide necessary information such as your name, phone number, and delivery address to our courier or logistics partners.

This information is used only for order fulfillment, delivery, and related customer service.

8. Data Security

We take reasonable technical and organizational measures to protect your personal information against unauthorized access, misuse, loss, alteration, or disclosure.

However, no method of transmitting information over the internet or storing electronic information can be guaranteed to be completely secure.

Therefore, while we make reasonable efforts to protect your information, we cannot guarantee absolute security.

9. Data Retention

We may retain your personal information for as long as reasonably necessary to:

  • Complete your orders

  • Provide customer service

  • Maintain business and transaction records

  • Resolve disputes

  • Prevent fraud

  • Comply with legal, tax, accounting, and regulatory requirements

When information is no longer required, we may securely delete or anonymize it where reasonably appropriate.

10. Your Rights

Depending on applicable law, you may have certain rights regarding your personal information.

You may contact us to:

  • Request information about the personal data we hold about you

  • Request correction of inaccurate information

  • Request deletion of certain personal information

  • Ask questions about how your information is used

  • Withdraw consent for certain communications

  • Opt out of promotional or marketing communications

Some requests may be subject to legal or operational limitations.

11. Marketing Communications

If you have provided your contact information and where permitted by applicable law, we may contact you regarding:

  • New products

  • Special offers

  • Discounts

  • Festival sales

  • Order-related updates

  • Other promotional communications

You can request to stop receiving promotional communications at any time by contacting us or using the unsubscribe option where available.

Please note that even if you opt out of marketing communications, we may still send essential messages related to your orders, payments, deliveries, returns, or customer service.

12. Children's Privacy

Our website is not intended for children who are unable to legally enter into transactions.

We do not knowingly collect personal information from children for the purpose of making unauthorized purchases.

If you believe that a child has provided personal information to us, please contact us so that we can review and take appropriate action.

13. Third-Party Websites

Our website may contain links to third-party websites, applications, payment services, social media platforms, or other services.

We are not responsible for the privacy practices, content, security, or policies of third-party websites.

We recommend reviewing the privacy policies of third-party websites before providing them with your personal information.

14. Changes to This Privacy Policy

We may update or change this Privacy Policy from time to time to reflect changes in our business, website, services, technology, or applicable legal requirements.

Any updated Privacy Policy will be posted on this page with a revised "Last Updated" date.

We encourage you to review this Privacy Policy periodically.

15. Consent

By using our website, you acknowledge that you have read and understood this Privacy Policy and agree to the collection and use of information as described above, subject to applicable law.

We will make reasonable efforts to respond to privacy-related requests within a reasonable period.

Note: Please replace [Your Support Email], [Your Contact Number], and [Your Business Address] with your actual